Shipping policy

Shipping Policy

Last updated: September 2026


Order Processing

We generally begin processing orders within 1 hour of being received.


Shipping Rates & Delivery

We currently offer FREE SHIPPING on all orders.

Orders are not shipped on weekends or public holidays.

Estimated delivery times:

  • Production: 1–2 business days
  • Delivery: 3–5 business days

Delivery times are estimates and may occasionally be affected by circumstances outside our control, such as carrier delays or other unforeseen disruptions.


Tracking

Once your order has been produced and handed over to the carrier, it will be entered into their delivery system and a tracking number will be automatically generated and sent to you in a confirmation email.

Production generally takes 1–2 business days, excluding weekends and public holidays.


Items Damaged During Delivery

If your parcel arrives damaged during transit (for example, if the packaging is torn, crushed, or shows signs of mishandling), please contact us within 14 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photographs of the damaged item
  • Photographs of the packaging, where possible

Once we've reviewed your claim, we'll normally arrange either a replacement or a full refund at no additional cost. In most cases, you won't need to return the damaged item.

Your satisfaction is important to us, and we'll work to resolve the issue as quickly as possible.


Questions?

Contact us at contact@breakingbreaddesigns.shop or through the site's Contact Form for any queries regarding your order.