Refund policy

Last updated: July 2026

Thank you for shopping with us, we are so blessed to have you as a customer and want you to be entirely satisfied with your purchase. We aim to reasonably resolve all issues in a timely manner.  

This policy applies to our UK and US customers.

If your order arrives:

  • damaged
  • defective
  • misprinted

please contact us within 14 days of delivery at: contact@breakingbreaddesigns.shop

We will gladly arrange a replacement or refund after reviewing the information you provide.

To help us resolve the issue quickly, please include:

  • your order number (where possible)
  • a description of the problem
  • clear photographs (if applicable). Send to: contact@breakingbreaddesigns.shop. (If you title the email 'Returns & Exchanges' it will help us prioritize your query).

Once reviewed, we will normally offer either:

  • a replacement at no additional cost, or
  • a full refund

In most cases, we will not require the item to be returned before resolving your claim. Please allow between 1-5 working days to resolve as we may, in some cases, need to liaise with 3rd parties. 

 

Orders We Cannot Accept for Return or Exchange

We encourage all customers to carefully review the product description, size guide, colour selection, and shipping details before completing their purchase. 

As each product is made to order, we are generally unable to accept returns or exchanges for:

  • Change of mind
  • Shipping delays
  • Providing an incorrect delivery address
  • Accidental purchases (see cancellations policy below)
  • Choosing the wrong color (different from incorrect color arriving)
  • Ordering the wrong size (how to measure guides are available on each product page). If you're unsure about sizing before placing an order, feel free to contact us using the site's contact form.
  • Delays caused by the shipping carrier (once your order has been dispatched)

 

Lost or Missing Orders

If your tracking shows your parcel has not arrived within a reasonable delivery timeframe, please contact us. We will work with our production and shipping partners to investigate and, where appropriate, arrange a replacement or refund.

 

Refunds
Once your refund is initiated, you will be automatically refunded on your original payment method within 10 business days. Please remember that banks and credit card companies have their own clearing times so it could, in some cases, take a little longer to complete the processing of your refund back to your account. 

If more than 15 business days have passed since we’ve approved your return, please contact us at: contact@breakingbreaddesigns.shop

 

Cancellations

We begin processing orders within 1 hour after they are placed. Once your order has entered production, it can no longer be cancelled, modified, or changed, as it is being  manufactured specifically for your order.

If you need to cancel or modify your order, please contact us within 1 hour of placing it and we will do our best to meet your request before production begins.

 

Items Damaged During Delivery

If your parcel arrives damaged during transit (for example, if the packaging is torn, crushed, or shows signs of mishandling), please contact us within 14 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photographs of the damaged item
  • Photographs of the packaging (where possible)

Once we've reviewed your claim, we'll normally arrange either a replacement or a full refund at no additional cost. In most cases, you won't need to return the damaged item.

Your satisfaction is important to us, and we'll work to resolve the issue as quickly as possible.

 

UK Customers

If you are purchasing from the United Kingdom, your statutory consumer rights are not affected by this policy.


Contacting Us

If you need assistance, please contact us at:

Email: contact@breakingbreaddesigns.shop or use the site's Contact Form

Please include your order number whenever possible so we can assist you as quickly as can be.