Refund policy

Last updated: September 7, 2026

We want you to be happy with your purchase. If you have any questions about your order or need to request a return, please contact us at: contact@breakingbreaddesigns.shop or use the site's Contact Form.

Physical Products

US Customers

If your product arrives defective or damaged, or you receive a different product from the one you ordered, please contact us as soon as possible. We will arrange an appropriate replacement or refund and cover reasonable return postage where applicable.

We do not accept returns for change of mind, unwanted items, incorrect size or colour choices, or an incorrect delivery address provided by the customer.

UK Customers

Under UK consumer law, you may cancel your order within 14 days of receiving your goods. You then have a further 14 days to return the goods.

Returned items should be unworn, unused and in their original condition. Customers may handle goods as reasonably necessary for inspection.

Customers are responsible for return postage for change-of-mind returns.

We will refund the purchase price and the standard delivery charge originally paid once the returned goods have been received, in accordance with your statutory rights. 

Exchanges

We do not offer exchanges for non-defective products. If you require a different product, size or colour, please return the original item where eligible and place a new order.

Digital Downloads

Due to the nature of digital products, digital downloads are non-refundable once the download has commenced, where you have expressly agreed to immediate delivery and acknowledged the loss of your cancellation right.

If a digital product is defective, corrupted or cannot reasonably be accessed, please contact us and we will work with you to resolve the issue.

Personalised Products

Personalised or genuinely custom-made products are not eligible for change-of-mind returns. This does not affect your rights if the product is faulty, damaged or incorrectly supplied.

Refunds

Once an eligible refund is approved, we will process it to your original payment method within 14 days, subject to any applicable statutory timeframes. Please remember that banks and credit card companies have their own processing times, so it may take a little longer for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at: contact@breakingbreaddesigns.shop

Nothing in this policy affects your statutory rights.

In Summary — UK & US Customers

  • Faulty, damaged or incorrect → Breaking Bread Designs covers reasonable return postage where applicable and will arrange an appropriate replacement or refund.
  • Digital downloads → Non-refundable once the download has commenced, subject to the applicable digital-content rules. If you experience any issues accessing or downloading your digital product, please contact us and we will work with you to resolve the issue.
  • US change of mind → Returns are not accepted.
  • UK change of mind → Customer pays return postage for eligible returns.
  • Exchanges → Not offered for non-defective products.
  • Nothing in this summary or policy affects your statutory rights.

Contacting Us

If you need assistance, please contact us at:

Email: contact@breakingbreaddesigns.shop or use the site's Contact Form.

Please include your order number whenever possible so we can assist you as quickly as we can.